Privacy notice

Controller

The controller is MakeNewMedia Communications GmbH, Sandleitengasse 17, 1160 Vienna, Austria.

For privacy enquiries, contact office [at] makenewmedia [dot] com or call +43 1 338 333 0.

Website operation and server logs

We operate the web server ourselves. When you access the website, technically necessary connection and access data are processed. These include the IP or proxy address, date and time, requested page or file including submitted URL parameters, HTTP method and status, transferred data volume, referrer and browser identifier.

This processing provides the website, maintains its security and stability and helps detect errors and abuse. The legal basis is Article 6(1)(f) GDPR; our legitimate interest is the reliable and secure operation of our website.

Regular access and error logs are subject to a server retention setting of ten days. Where required to investigate a specific security incident or establish, exercise or defend legal claims, relevant records may be held separately until the matter is concluded.

Server-side access statistics with AWStats

We use AWStats on our own server to assess website usage and technical load. It processes server logs; no analytics script is loaded on your device for this purpose and AWStats sets no additional analytics cookies.

Alongside aggregated access counts, browser details, referrers and errors, the reports can contain IP addresses or resolved hostnames. The data are therefore not entirely anonymous. AWStats does not send them to an external analytics service.

The purposes are internal operational and capacity planning and improving our website. The legal basis is Article 6(1)(f) GDPR. The separate statistics files are retained for longer-term operational planning and comparisons across years. Automatic time-based deletion is not currently configured. The retention period depends on how long the reports are needed for those operational purposes. The ten-day retention of raw logs therefore does not automatically apply to the statistics files.

Cloudflare: website delivery and protection

Cloudflare operates in front of the website as a reverse proxy, content delivery network and security service. The provider is Cloudflare, Inc., 101 Townsend Street, San Francisco, CA 94107, USA.

Cloudflare processes IP addresses, request and connection details and technical security data to deliver content and detect and mitigate malicious traffic. Our legal basis is Article 6(1)(f) GDPR; our interest is an available, responsive and secure website.

Cloudflare operates globally. Processing outside the European Economic Area, including in the USA, is possible. Cloudflare describes transfer grounds and safeguards in its Data Processing Addendum, including the EU–US Data Privacy Framework and standard contractual clauses for the respective covered transfers.

The extent and duration of Cloudflare retention depend on the delivery or security function concerned. Further information: Cloudflare privacy policy and Cloudflare cookie information.

Cookies, local files and external content

The website itself sets no analytics or marketing cookies and does not use local storage for visitor analytics. Cloudflare may use security cookies for technically necessary protection functions. Their actual use depends on the request and security checks; they are not used for our advertising tracking.

Fonts, logos and other page graphics are served by our website. Google Fonts are not loaded from Google servers and external maps, videos or social media plugins are not embedded automatically.

External links connect to the respective provider only when selected. That provider’s privacy information then applies.

Email and telephone enquiries

If you contact us, we process the details you provide, including your name, contact details and the content of your enquiry. Email and telephone links open your respective application; the website also offers local enquiry preparation.

The website combines your entries into an email draft in your browser. The website does not automatically transmit these entries to us, store them on our server, or use local storage or an external AI service for this feature. A supported browser-agent tool also only prepares this draft. If you use your own browser or AI assistant, its processing of your entries and the draft is governed by its provider’s terms and privacy information; we do not control that processing. We receive its contents only when you send the draft yourself through your email application. Accessing the page still generates the technical access data described above.

Processing relies on Article 6(1)(b) GDPR where it relates to a contract with you or corresponding pre-contractual steps. For business contacts and other enquiries, we rely on Article 6(1)(f) GDPR and our interest in handling business communications. Statutory documentation and retention duties may require processing under Article 6(1)(c) GDPR.

Information is deleted when no longer needed to handle the enquiry, necessary follow-up or legal claims. Statutory retention duties remain applicable. Our email and telecommunications service providers may receive data where necessary for the communication.

Your rights

Subject to the applicable legal conditions, you have rights of access, rectification, erasure, restriction of processing and data portability. Where processing relies on consent, you may withdraw that consent for the future.

You may also complain to a data protection supervisory authority, particularly the Austrian Data Protection Authority, Barichgasse 40–42, 1030 Vienna, Austria, [email protected].

Required data and automated decisions

Technical connection data are necessary to deliver the website. Details supplied in a personal enquiry are voluntary; without necessary contact information we may be unable to respond.

This website does not use solely automated decision-making producing legal or similarly significant effects within the meaning of Article 22 GDPR.

Scope and date

This notice covers the website and contact initiated through it. Processing in the provision of individual telecommunications and IT services may be subject to additional service-specific privacy information.

Last updated: 13 November 2026.