AI-assisted call handling
Virtual receptionist
An AI-assisted receptionist greets callers, answers configured questions and helps route calls.
Cloud telephony
Your phone system.
From the cloud.
Bring your business telephony to the cloud with telefoncloud.eu. We configure extensions, call routing and availability around your workflow – from a single team to multiple locations.
THE FOUNDATIONS OF YOUR TELEPHONY
Everything you need to stay reachable.
Extensions & call routing
Route calls to the right people and destinations.
Voice menus & business hours
Greet callers and route them by their selection or the time of day.
Call queues & callbacks
Organise calls for your team and configure callback options.
Voicemail & announcements
Take messages and use your own announcements.
Browser calling
Use a webphone directly in your browser.
Switchboard & call handling
Manage calls through a switchboard interface.
AI FOR YOUR TELEPHONY
More than a conversation.
Handle incoming calls more effectively. Review conversations more easily. Four AI features we can configure around your workflow.
Recorded calls to text
Call transcription
Convert recorded conversations into text for review and follow-up.
Key points at a glance
Call summaries
Generate a concise summary of the main points in recorded conversations.
Additional context for review
Sentiment analysis
AI-generated indicators of conversational sentiment provide additional context for service review.
Transcription, summaries and sentiment analysis apply to recorded calls. We agree activation, recording and AI processing with you in advance.
MICROSOFT TEAMS
Connect Microsoft Teams.
Connect your telephony with your working environment in Microsoft Teams for inbound and outbound calls. We discuss setup and required Microsoft licences with you.
SIP & NUMBERS
Connect your telephony to suit your business.
SIP trunks & telephony
We discuss your telephony environment, required voice channels and technical interfaces to plan a connection that fits your business.
ContactNumbers & reachability
Talk to us about the countries, number types and integration you need for your telephony or provider offering. We check availability and technical requirements for your enquiry.
ContactFAQ
Good to know.
Which AI features does telefoncloud.eu offer?
Options include a virtual receptionist, plus transcription, summaries and sentiment analysis for recorded calls. We agree the features and configuration with you. Integration with Microsoft Teams is also possible.
Can we connect Microsoft Teams?
Connect your telephony with your working environment in Microsoft Teams for inbound and outbound calls. We discuss setup and required Microsoft licences with you.
LET’S TALK ABOUT YOUR PROJECT